A public apology to Cebu Pacific
Dear Cebu Pacific,
I would like to sincerely apologize for a yearlong's sour relationship:
- The misconnection of my connecting Singapore-Cebu-Davao flights last February because the Singapore to Cebu leg of the flight was re-timed without regard for the Cebu to Davao leg;
- The delay of my Davao to Manila flight also in February and with no announcement made in the PA system of the Davao International Airport, I almost missed a re-accommodation slot in the earlier flight and in effect, I almost missed my Manila to Singapore flight;
- The cancellation of my Singapore to Manila flight in March, effectively forcing me to take the alternative flight you were giving me - a flight that left Singapore 10 hours later than the flight I originally booked and hence, forced me to cancel my personal appointments for that day;
- The re-timing of my Singapore to Cebu flight in July less than 24 hours before the intended flight and the re-scheduling of which I would not have known if I had not checked my email very early in the morning of the day of my flight. The airline did not call nor did it send an SMS notification.;
- The re-timing of my Cebu to Singapore flight also in July to an hour earlier only for its actual departure to be delayed by one hour;
- The cancellation of my Manila to Singapore flight this month, leaving me with no option but to cancel personal appointments (again) because I had to be re-accommodated in another earlier flight - which turned out to be one hour delayed again; and,
- The staff at the check-in counter at NAIA Terminal 3 today clearing my luggage as good for handcarry. Then I was stopped from entering the Immigration Counters area because apparently the combined weight of my laptop bag and the handcarry luggage is 12kg and unless I went back to the check-in counter and have the luggage checked in and finish that procedure in less than an hour, I can kiss goodbye to my flight and the good money I had paid for it.

If I ever book another flight with your airline and you end up screwing things for me again (I know you will), please do not apologize to me for the inconvenience. Instead, please tell me: "Ma'am, your incredible stupidity is simply amazing. You have caused this misfortune upon yourself. Thanks to passengers like you, Cebu Pacific continues to thrive as a gigantic capitalist preying on its customers."
With sincere wishes of 'good riddance' to you,
The nth customer that you've lost and surely not the last one that you will
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